Privacy Policy

Your privacy is important to us

Last Updated: January 2025

At Crave, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our platform.

1. Information We Collect

Information You Provide:

  • Order Information: When you place an order, we collect your name, contact number, and order details
  • Payment Information: Payment details are processed through secure third-party payment gateways. We do not store complete credit card or debit card information
  • Contact Information: When you reach out to us, we collect your email address, phone number, and message content
  • Vendor Information: For vendor partners, we collect business name, contact information, bank account details for payouts, and menu information

Information Collected Automatically:

  • Device Information: IP address, browser type, operating system, and device identifiers
  • Usage Data: Pages visited, time spent on pages, links clicked, and other usage statistics
  • Location Information: Approximate location based on IP address to show nearby vendors
  • Cookies and Similar Technologies: We use cookies to enhance user experience and analyze platform usage

2. How We Use Your Information

We use the collected information for the following purposes:

  • Order Processing: To process and fulfill your food orders, including payment processing and order tracking
  • Communication: To send order confirmations, pickup notifications, and respond to inquiries
  • Platform Improvement: To analyze usage patterns and improve our platform's functionality and user experience
  • Customer Support: To provide assistance and resolve issues
  • Vendor Operations: To facilitate vendor dashboard access, order management, and payout processing
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes
  • Fraud Prevention: To detect and prevent fraudulent activities and ensure platform security

3. Information Sharing and Disclosure

We may share your information with:

  • Vendors: Order details are shared with the vendor you're ordering from to fulfill your order
  • Payment Processors: Payment information is shared with secure third-party payment gateways to process transactions
  • Service Providers: We may share data with trusted service providers who assist in platform operations, analytics, and customer support
  • Legal Authorities: We may disclose information when required by law or to protect our rights and safety
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity

We do NOT:

  • Sell your personal information to third parties
  • Share your data with advertisers without your consent
  • Use your information for purposes not disclosed in this policy

4. Data Security

We implement industry-standard security measures to protect your personal information:

  • Encryption of data in transit using SSL/TLS protocols
  • Secure storage of data on protected servers
  • Access controls to limit who can view your information
  • Regular security audits and vulnerability assessments
  • Payment information is handled by PCI-DSS compliant payment processors

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

  • Order information is retained for accounting and legal compliance purposes
  • Vendor information is retained for the duration of the partnership and as required by law
  • Usage data may be retained in aggregated, anonymized form for analytics purposes
  • You may request deletion of your data by contacting us, subject to legal retention requirements

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you
  • Correction: You can request corrections to inaccurate or incomplete information
  • Deletion: You can request deletion of your personal information, subject to legal obligations
  • Objection: You can object to certain processing of your data
  • Data Portability: You can request a copy of your data in a portable format
  • Withdrawal of Consent: Where processing is based on consent, you can withdraw consent at any time

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Understand how you use our platform
  • Improve platform performance and user experience
  • Analyze traffic and usage patterns

You can control cookie settings through your browser. However, disabling cookies may limit certain functionality of the platform.

8. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.

9. Children's Privacy

Our platform is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in locations outside of India. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

  • Posting the updated policy on our platform with a new "Last Updated" date
  • Sending notifications through email or platform alerts for material changes

Your continued use of the platform after such changes constitutes acceptance of the updated policy.

12. No Login Policy

Crave is designed as a no-login platform for customers. This means we collect minimal personal information for order processing. However, some information is still necessary to fulfill orders and comply with legal requirements.

13. Vendor Data Processing

For vendors using our platform, we act as a data processor for customer order information. Vendors are responsible for complying with data protection laws regarding customer data they access through our platform.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: support@thecravetech.com
Phone: +91 63798 09839

15. Complaints and Dispute Resolution

If you have a complaint about how we handle your personal information, please contact us first. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

16. Consent

By using the Crave platform, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. For certain data processing activities, we may seek your explicit consent separately.