Terms & Conditions

Please read these terms carefully

Last Updated: January 2025

Welcome to Crave. By accessing or using our platform, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Acceptance of Terms

By accessing and using the Crave platform, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these terms, please do not use our services.

2. Description of Service

Crave provides a web-based ordering platform that enables customers to place food orders at participating vendors through QR code scanning. Our service facilitates the ordering process between customers and food service vendors including, but not limited to, cafeterias, food trucks, and convenience stores.

3. User Responsibilities

As a Customer:

  • You agree to provide accurate and complete information when placing orders
  • You are responsible for reviewing your order before completing payment
  • You agree to collect your order within the specified pickup time
  • You will not use the platform for any illegal or unauthorized purposes
  • You will not attempt to interfere with or disrupt the platform's functionality

As a Vendor:

  • You agree to maintain accurate menu information including prices, descriptions, and availability
  • You are responsible for food preparation, quality, and safety standards
  • You agree to fulfill orders in a timely manner
  • You will comply with all applicable food safety and business regulations
  • You are responsible for handling customer complaints related to food quality

4. Orders and Payment

All orders placed through the Crave platform constitute a binding agreement between the customer and the vendor. Prices are set by individual vendors and may be subject to change. Payment must be completed before order processing begins.

Crave facilitates payment processing but is not directly responsible for payment disputes between customers and vendors. All transactions are final unless the vendor agrees to issue a refund.

5. Cancellations and Refunds

Cancellation and refund policies are determined by individual vendors. Generally:

  • Orders may be cancelled within a limited time after placement, subject to vendor approval
  • Refunds for cancelled orders are processed according to vendor policies
  • Crave reserves the right to cancel orders in cases of suspected fraud or system errors
  • Refund processing time may vary depending on payment method used

6. Intellectual Property

The Crave platform, including its logo, design, text, graphics, and software, is the intellectual property of Crave and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without explicit permission.

7. Limitation of Liability

Crave acts as an intermediary platform connecting customers with food vendors. We are not responsible for:

  • Food quality, safety, or preparation
  • Allergic reactions or food-borne illnesses
  • Delays in order preparation or pickup
  • Disputes between customers and vendors
  • Temporary unavailability of the platform due to maintenance or technical issues

Crave's total liability for any claims arising from your use of the platform shall not exceed the amount of fees paid by you in the transaction giving rise to the claim.

8. Privacy and Data Protection

Your use of the platform is also governed by our Privacy Policy. We collect and process data in accordance with applicable data protection laws. Please review our Privacy Policy to understand how we handle your information.

9. Service Modifications

Crave reserves the right to modify, suspend, or discontinue any aspect of the platform at any time without prior notice. We may also update these Terms and Conditions periodically. Continued use of the platform after such changes constitutes acceptance of the modified terms.

10. Vendor Partnership Terms

Vendors partnering with Crave are subject to additional terms outlined in separate partnership agreements. These include commission structures, payout schedules, and service level expectations.

11. Prohibited Activities

Users are prohibited from:

  • Using the platform for fraudulent purposes
  • Attempting to hack, reverse engineer, or compromise the platform's security
  • Impersonating other users or vendors
  • Posting false reviews or ratings
  • Violating any applicable laws or regulations

12. Dispute Resolution

In the event of any dispute arising from the use of our platform, we encourage users to first contact us directly to seek resolution. Any disputes that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the courts in [Your Jurisdiction], India.

13. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any legal proceedings shall be conducted in English.

14. Indemnification

You agree to indemnify and hold Crave harmless from any claims, damages, liabilities, and expenses arising from your use of the platform, your violation of these terms, or your violation of any rights of another party.

15. Force Majeure

Crave shall not be liable for any failure to perform its obligations under these terms due to circumstances beyond its reasonable control, including but not limited to natural disasters, strikes, pandemics, or government actions.

16. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17. Contact Information

For questions or concerns about these Terms and Conditions, please contact us at:

Email: support@thecravetech.com
Phone: +91 63798 09839

18. Entire Agreement

These Terms and Conditions, along with our Privacy Policy, constitute the entire agreement between you and Crave regarding the use of our platform and supersede all prior agreements and understandings.